At Diving Supplies Store, we stand behind our professional-grade aquatic equipment just as we stand behind our customers – the dedicated divers, competitive swimmers, and water sports enthusiasts who demand peak performance from their gear. If any product doesn’t meet your expectations, we’ll make it right.

Our Return & Exchange Commitment

We offer a 15-day return window from the date of delivery for most items. To be eligible for return or exchange, items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

Due to hygiene and safety considerations, the following specialized equipment cannot be returned:

  • Neoprene Clothing (worn items for hygiene reasons)
  • Masks & Snorkels (opened/unsealed products)
  • Tailor Made Wetsuits (custom-sized items)
  • Underwater Games (opened products)

Return & Exchange Process

  1. Initiate Your Request: Email our customer service at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely repackage the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our warehouse at:
    Diving Supplies Store Returns
    2542 Bluff Street
    Brandywine, US 20613

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Inspection & Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Diving Supplies Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]) purchased on [Purchase Date]. Product Details: – Product Name: [Product Name] – SKU/Item Number: [If Available] – Reason for Return/Exchange: [Please Specify] [For exchanges only] I would like to exchange this item for: [New Product Name] [If different size/color, specify] I confirm that the item is unused and in its original packaging with all tags attached. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Refund Information

Once your return is processed:

  • Timing: Refunds are issued within 3-5 business days after we receive and inspect your return.
  • Method: Refunds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Amount: You’ll receive a refund for the product price minus any original shipping costs (unless the return is due to our error).

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Shipping

For approved exchanges:

  • Standard shipping charges apply for the new item
  • We’ll ship your replacement item as soon as we process your return
  • Expedited shipping options are available at additional cost

Damaged or Defective Items

If you receive a damaged or defective product (which is rare for our competition-grade equipment):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange for a prepaid return label and expedited replacement

For any questions about our returns policy, don’t hesitate to reach out to our customer service team. We’re here to ensure you’re completely satisfied with your diving equipment purchase.

The Diving Supplies Store Team
Where Performance Meets the Water