Welcome to US Diving Sports’ FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. Whether you’re a competitive swimmer, freediver, or underwater explorer, we’re here to ensure your aquatic adventures begin with the right equipment and service.

About Our Products

What types of diving equipment do you specialize in?
We specialize in high-performance aquatic gear including:
  • Freediving and spearfishing equipment
  • Competitive swimming and finswimming gear
  • Scuba diving and snorkeling accessories
  • Custom neoprene clothing and wetsuits
  • Specialized monofins for various water sports
  • Underwater games and training equipment
Are your products suitable for professional athletes?
Absolutely! Many of our products are designed specifically for competitive use, including our Finswimming Monofins and Tailor Made Wetsuits. We work with athletes to ensure our gear meets professional standards for performance and durability.
Do you offer custom or tailor-made equipment?
Yes, we offer custom wetsuits through our Tailor Made Wetsuits collection. For other specialized equipment needs, please contact our customer service team at [email protected].

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account creation allows you to track orders, save preferences, and checkout faster in the future.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password within minutes.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95 flat rate): 10-15 day delivery via DHL or FedEx with tracking
  • Free Shipping (orders over $50): 15-25 day delivery via EMS with tracking
How long does order processing take?
All orders undergo 1-2 days of careful processing by our diving specialists, including quality checks, before dispatch.
Do you ship to my country?
We ship globally except to some Asian and remote regions. During checkout, our system will automatically confirm if we can deliver to your location. For specific inquiries, please contact our customer service.
How can I track my order?
You’ll receive tracking information via email once your order leaves our warehouse. You can also check your order status by logging into your account on our website.

Payments & Pricing

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. For additional security, we recommend using PayPal if you prefer not to enter credit card details on our site.
Do you charge sales tax?
Sales tax is applied according to the regulations of the destination country. Any applicable taxes will be displayed during checkout before you complete your purchase.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in original packaging, and with all tags attached. Please contact us at [email protected] to initiate a return.
How do I exchange an item?
Contact our customer service within 15 days of delivery to arrange an exchange. You’ll need to return the original item following our return process, and we’ll ship the replacement once we receive it.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Still Have Questions?

Our team of diving specialists is ready to help with any additional questions about our products or services. Contact us at [email protected] for personalized assistance.

Your next aquatic achievement begins with equipment that arrives ready to perform – just like you.